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  • Q. Is ordering online secure?
    A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
  • Q. How do I place my order?
    A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.
  • Q. How do I view what’s in my shopping cart?
    A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.
  • Q.Where is my order?
    You may check the status of your order at any time by viewing the Order History section of My Account. You will also receive e-mail updates about your order status at the address you provided during checkout. If you do not have an account you may click here to enter in your order number and zip code to check for tracking updates. If you need further assistance tracking your order please contact a Customer Service Associate by calling 1-561-578-7980.It may take up to 1 hour for processing information to appear in your Order History after you select "Place Order". Shipment tracking information is provided in your Order History when your package is checked into the carrier's system and may not be available for up to 48 hours after an order has left our warehouse. Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.
  • Q: Can i change or cancel my order?
    A.We process orders very quickly to ensure that you receive them as soon as possible. As a result, you are unable to change or cancel your order after it is placed. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.
  • Q.I like the item bought,but it is the wrong size for me.can i exchange it for a different size?"
    A.Yes, you may exchange your item in-store for any online order. Or, enclose your item(s) and Return Slip in a package, indicating the reason for your return, and mail it back to us. We cannot process exchanges by mail, but you can contact a Customer Service Associate by calling 1-561-578-7980, and we will be pleased to assist in placing a new order for the correct size.
  • Q.Can i create a wish list?
    A.Yes! Creating a Wish List of items you would like to have is easy and fun. You may share your list with family and friends, or you can choose to keep it to yourself.1. First you must log in or create an account . Once logged in, you can create your wish lists. You will be able to access your wish lists at any time at the bottom of the page under Customer Service, or in the left side menu in My Account.2. Find an item you would like to add, select your size and color, and click the heart in the corner of the main image.3. After your wish list is completed, you can share it with family and friends or just keep it to yourself for later reference.
  • Q.Can i view sameone else's wish list ?
    A.You can view someone else’s wish list in the following ways:1. If you received an email notifying you a wish list has been shared with you, you can simply click on the link provided in the email to view their wish list.2. If you have not received an email notification, you may visit this page and enter in their first and last name, or email address, to search for their wish list. You will only be able to view another person’s wish list if it has been set to be viewed publicly.
  • Q.How do i determine what the best size for me?
    A.View our Size Guide to see the sizes we offer and choose the size that matches your body measurements and fit preferences. To help you get accurate body measurements refer to the How to Measure section of the Size Guide .
  • Q.What if i see a lower price after i buy something on the site?
    A.Price adjustments can be made within 10 days of the original purchase date on merchandise purchased at full price when the original receipt is presented. The price difference will be refunded in the original form of payment. No price adjustments will be made for merchandise originally purchased on sale, via a promotion, or using a coupon. Our online stores do not price match special online promotions.
  • How do I shop for items online?
    A.There are two ways to shop our full assortment online. You can shop by browsing the various product categories and their drop-down menus at the top of the page. Or, you can search for an item you are looking for by typing the product words or style number into the "Search" box.
  • Q.How do i purchase an item(s) that i want ?
    A: As you browse our fashions, select any item for detailed product and pricing information. Indicate your desired color and size, and select "Add to Bag." Once you have gathered all the items you wish to purchase, select "Start Secure Checkout" and proceed through the indicated steps. You can also place your order with a Customer Service Associate by calling 561-578-7980. Mon - Fri: 9am - 9pm / Saturday: 9am - 9pm / Sunday: 10am - 6pm or you can email us
  • Q.I found an item,but the online store doesn't have the correct can i find it."
    A: A store associate would be happy to locate the item and order it for you. If ordered in-store, it will be shipped directly to you at no cost if you live in the contiguous United States. You can also search for the item online by typing keywords into the search box at the top of the page, or looking through the various product categories to find the item you are looking for.
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